Frequently Asked Questions
Is it safe to use my credit card at newpendant.com?
Is it safe to use my credit card at newpendant.com?
Yes, shopping at newpendant.com is very safe. In fact, we back every credit card purchase with PayPal Safe Shopping Guarantee click here for read Agreement
We guarantee that every transaction you make at newpendant.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at newpendant.com
Why is PayPal so safe?
When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.
We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes. Read More
We protect and respect your privacy!
Newpendant.com protects the privacy of its customers. We share only that data necessary for validation of credit transactions, verification of identity, shipping and billing addresses and obtainment of payment. We never sell or share our customer lists!
Yes, shopping at newpendant.com is very safe. In fact, we back every credit card purchase with PayPal Safe Shopping Guarantee click here for read Agreement
We guarantee that every transaction you make at newpendant.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at newpendant.com
Why is PayPal so safe?
When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.
We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes. Read More
We protect and respect your privacy!
Newpendant.com protects the privacy of its customers. We share only that data necessary for validation of credit transactions, verification of identity, shipping and billing addresses and obtainment of payment. We never sell or share our customer lists!
I don't want to use my credit card on the internet, How can i pay?
No problem! There are 5 ways you can order from us.
Without having to enter your complete credit card number on the Web: Call or send a E-mail to New Pendant at 1- 404-906-7793 E-mail to. contactnewpendant.com
We will be happy to take your order over the Wester Union, Money Order, Check, Phone or E-mail. E-mail us with your contact information.
And the list of items you want to order. We will follow up with you with an email!
Without having to enter your complete credit card number on the Web: Call or send a E-mail to New Pendant at 1- 404-906-7793 E-mail to. contactnewpendant.com
We will be happy to take your order over the Wester Union, Money Order, Check, Phone or E-mail. E-mail us with your contact information.
And the list of items you want to order. We will follow up with you with an email!
How can I pay with Western Union?
Using Western Union to pay is acceptable
Do not send New Pendant a test question or require us to verify additional information.
You may pay using Western Union by sending payments to:
Contact us to get a receiver name
After your payment has been sent, please email order@newpendant.com with the following information:
What is the Money Transfer Control Number? (MTCN)
What is the EXACT dollar amount sent?
What is your first name?
What is your last name?
What is your middle name?
What is your telephone number?
What city is the money sent from?
What state is the money sent from?
What Country is the money sent from?
Make sure you email order@newpendant.com with all of the above information.
Do not send New Pendant a test question or require us to verify additional information.
You may pay using Western Union by sending payments to:
Contact us to get a receiver name
After your payment has been sent, please email order@newpendant.com with the following information:
What is the Money Transfer Control Number? (MTCN)
What is the EXACT dollar amount sent?
What is your first name?
What is your last name?
What is your middle name?
What is your telephone number?
What city is the money sent from?
What state is the money sent from?
What Country is the money sent from?
Make sure you email order@newpendant.com with all of the above information.
How can I pay with Check or Money Order
We accept money order only in usa.
Please make checks payable to Abdurrahim Danis, and mail them to:
New Pendant Jewelry
5503 Reading AVE
Alexandria, Va 22311
United States of America
Please include Order form to. Downlode From Here
Please make checks payable to Abdurrahim Danis, and mail them to:
New Pendant Jewelry
5503 Reading AVE
Alexandria, Va 22311
United States of America
Please include Order form to. Downlode From Here
Do i have Warranty?
3 Month Warranty?
1. If your merchandise becomes damaged as a result of manufacturer defect,
New Pendant Jewelry will repair or replace the item, at our option, without charge
for up to 30 days from the date of purchase
2. If your merchandise torn color or fade out. New Pendant Jewelry will replace the item,
at our option, without charge for up to 3 month for gold plade and sterling silver
1 month for rhodium and white gold pladefrom the date of purchase
4. Warranty excludes all damage caused by abuse or normal wear. If warranty
service is required, please send the merchandise and warranty to New Pendant Jewelry
You may return your order within 30 days from the date of shipment.
Please include the following order information:
Full name, Address, Order Number, Date of purchase, Type of pendant purchased.
Problem with order. All returned items are inspected upon receipt prior to the issuance of any refunds, exchanges or credits.
Merchandise that does not match our product data in our records will be returned or refused
1. If your merchandise becomes damaged as a result of manufacturer defect,
New Pendant Jewelry will repair or replace the item, at our option, without charge
for up to 30 days from the date of purchase
2. If your merchandise torn color or fade out. New Pendant Jewelry will replace the item,
at our option, without charge for up to 3 month for gold plade and sterling silver
1 month for rhodium and white gold pladefrom the date of purchase
4. Warranty excludes all damage caused by abuse or normal wear. If warranty
service is required, please send the merchandise and warranty to New Pendant Jewelry
You may return your order within 30 days from the date of shipment.
Please include the following order information:
Full name, Address, Order Number, Date of purchase, Type of pendant purchased.
Problem with order. All returned items are inspected upon receipt prior to the issuance of any refunds, exchanges or credits.
Merchandise that does not match our product data in our records will be returned or refused
I have problem with item i purchase. Can i return it back?
Returns and Exchanges Restrictions:
1. The original Invoice must accompany the returned item.
2. The item must be returned in its original condition, unworn and unaltered in any way.
3. Special orders and personalized engraved items cannot be returned for reasons
other than defects in materials or workmanship. If there was an error made on
our part, we will happily exchange your order.4. Processing, shipping, handling and insurance charges are not refundable.
1. The original Invoice must accompany the returned item.
2. The item must be returned in its original condition, unworn and unaltered in any way.
3. Special orders and personalized engraved items cannot be returned for reasons
other than defects in materials or workmanship. If there was an error made on
our part, we will happily exchange your order.4. Processing, shipping, handling and insurance charges are not refundable.
Is your jewelry solid gold or gold plated?
Our Jewelry high quality gold plated and rhodium
How long will it take to get my order?
Except for certain holidays, engrave orders are typically shipped within 1 - 2 business days of when your order is placed,
Business days are Monday through Friday. Orders placed on Friday, Saturday, or Sunday are generally shipped out by Monday,
regardless of the shipping method chosen.
Business days are Monday through Friday. Orders placed on Friday, Saturday, or Sunday are generally shipped out by Monday,
regardless of the shipping method chosen.
Do you ship internationally?
Yes, we ship our jewelry worldwide! International shipping is $23.00 US,
and we generally ship international packages via Fedex International Priority.
and we generally ship international packages via Fedex International Priority.
Do you ship to Military addresses or P.O. Boxes?
Yes, shipping to military addresses and P.O. Boxes
Can I see how my picture will look like before I order?
Yes you fill out this form please: http://www.newpendant.com/preview.php
